Birmingham New Street
A major transport and shopping hub
Grand Central shopping centre surrounds this station built for the future! Hop off the train and head straight to a wide choice of shops, cafes and restaurants.
Birmingham New Street station, Station Street, Birmingham, West Midlands, B2 4QA
At a glance
Ticket buying and collection
Ticket Office
On the main concourse next to WH Smiths
Monday – Saturday: 05:15 – 23:00
Sunday: 08:00 – 23:00
Collect tickets at ticket machine
Ticket Office, across from Waiting Room in Red Zone
- There are ticket counters here
- There is no counter here
- There is an induction loop at the low-level ticket counter
- There are no ticket machines here
Red Zone
- There are ticket counters here
- There is a Low-Level counter here
- There are induction loops indicated at the low and high level counters
- There are no ticket machines here
Ticket machines
Access to/from Stephenson Street
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Southern unpaid concourse
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Oyster
No
No
No
Smartcards
No
No
Station facilities and services
Yes
Available
Available
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Available
- Boots located on the main concourse, before the ticket barrier
- Camden Food located beyond the ticket barrier
- Costa located beyond the ticket barrier next to Platform 5b escalator
- Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
- M&S Food located on the main concourse
- Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
- The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
- W H Smith located on the main concourse, before the ticket barrier
- Vending and photobooth available
No
Monday – Saturday: 07:00 – 23:00
Sunday: 08:00 – 23:00
Excess Baggage Company
0121 314 0901
Monday – Friday: 09:00 – 17:30
Excess Baggage Company
0330 024 0215
Available
ATM machines are located on the paid concourse
Unavailable
No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
Key information
-
Step-free access Step-free category A: Compliant step-free access to all platform(s)
-
Station accessibility
Step-free category A, Compliant step-free access to all platform(s)
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
- Ticket office in central Atrium
- Navigation Street Ticket Booth
Wide gates are available for wheelchair users, buggy's and passengers with luggage.
Yes
Ramps are kept at this station to provide assistance
There are tactile warnings on all platforms
Available
Located in the Red Lounge, next to platforms 2/3 B. Please check the opening times on the National Rail Enquiries website.
Assisted Travel Lounge
Available
Located on the main unpaid concourse area, near the Spanish Steps entrance, next to Starbucks.
Customer Reception
Available
Mobile podium located on the main concourse next to Ozzy the Bull.
Assistance Meeting Point
Induction loops are at designated listening areas
Yes
-
Monday – Sunday: 07:30 – 23:59
-
-
Help Points: Help Points are available inside and outside this station
Staff assistance
Monday – Sunday: 07:30 – 23:59
Journey Care assistance is available prior to travel via the relevant Train Operator:
- – 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 – 20:00
- – 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 – 20:00
- / - 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 – 22:00
- – 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 – 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the 51爆料 reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please .
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Yes
- Help Points are available inside and outside this station
- Induction loops are not available at Help Points
Available at Customer Reception and station floorwalkers
Yes – from help point
Yes – from information point
Yes – from ticket office
DepartureScreens
Announcements
ArrivalScreens
Announcements are made both visually and audibly
Luggage received from terminated trains at Birmingham New Street only
Toilets and baby changing
Toilets
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 – 3a (Blue Lounge)
- Platforms 10 – 11a (Yellow Lounge)
- Platforms 10 – 11b (Red Lounge)
Changing Places Toilet
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Blue Zone Ticket only area access to platform 1-5A
Accessible Toilet
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Green Zone
Red Zone
Blue Zone
Blue Zone
Blue Zone
Changing Places Room
- This toilet is not accessed with a RADAR key
- The toilet entry handles may be operated by most people
Green Zone
Green Zone
Red Zone Baby Change
Red Zone Female Toilets
Green Zone Baby Change
Avanti First Class Lounge
Lifts
Lift 18, Concourse to Platforms 4 & 5
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Bullring Centre to Dudley Street
- There are no audio announcements or they are not audible in this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths at least 0.9m wide
Lift, John Lewis to Grand Central
- There are audio announcements provided inside this lift only
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Hill Street Level to Station Concourse Level
- There are audio announcements provided inside this lift only
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Short Stay Car Park to Station Entrance
- There are audio announcements provided inside this lift only
- Lift controls should be accessible to most people
- The lift is a through lift with no turning circle
- Lift has clear door widths at least 0.9m wide
Lift 19, Platforms 6 & 7B
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Platforms 6 & 7A
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 20, Concourse to Platforms 7, 8 & 9
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths at least 0.9m wide
Lift, Platforms 8 & 9A
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 21, Concourse to Platforms 10 & 11
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, Platforms 10 & 11A
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 22, Concourse to Platform 12
- There are audio announcements provided inside this lift only
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Grand Central Lift
- There are audio announcements provided inside this lift only
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift 37, NW Corner Street Retail – Please note this is an Accessible Platform Lift only, if required please contact the station team for further information.
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift requires wheelchair users to reverse in or out
- Lift has clear door widths 1.1m wide
Lift 16, Concourse to Platform 1
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Platform 1A
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 17, Concourse to Platforms 2 & 3
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Platforms 2 & 3A
- There are audio announcements outside this lift only
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Getting to and from the station
Car parking
Short Stay Car Park
APCOA Parking (UK) Limited
- 0345 077 4224
- –
- –
- Monday to Friday: 24 Hours
- Saturday: 24 Hours
- Sunday: 24 Hours
38 spaces
There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
Yes
Drop-off / Pick-up points
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
- West Midlands Railway – 0800 024 8998
- Avanti West Coast – 0800 0158 123
Drop Off
- This is a drop-off point only
- There is seating/waiting under a canopy
- There is space for more than 5 vehicles to drop-off and/or pick-up
- There is a Help Point close to the drop-off and/or pick-up point
Station Entrance
- This is a drop-off point only
- There is space for up to 5 vehicles to drop-off and/or pick-up
- There is no Help Point close to the drop-off and/or pick-up point
Cycling
Bicycle storage
58 spaces
If you want to take your bicycle on the train, please check with the relevant train operator beforehand
Stands
Yes
Yes
Transport links
Tube, Metro and Tram links
For details of the Midland Metro (tram network) visit:
Bus
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit , or call 0121 214 7214.
Taxi
Taxi Pick Up Point
- The taxi rank is uncovered
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis only pick up at this taxi rank
Taxi Rank
- The taxi rank is uncovered
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Station Street/Dudley Street Taxi Rank
- The taxi rank is uncovered
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Smallbrook Queensway
- The taxi rank is partially covered
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Airport
Regular train service to Birmingham International. 10 – 15 minute journey
At the station
Lounges and waiting areas
Available
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Assisted Travel Lounge
- The doors to the waiting room remain open when it is open
- There is bench seating with backrests but without armrests
- The waiting area is capable of being heated and cooled
- There is no Help Point close to the waiting room
- There is seating within view of the Customer Information Screen but not of trains in the waiting room
Red Zone Waiting Lounge
- The doors to the waiting room remain open when it is open
- There is seating with backrests and armrests on both sides
- The waiting area cannot be heated or cooled
- There is a Help Point close to the waiting room
- There is seating available in view of the Customer Information Screen and trains in the waiting room
Red Zone Waiting Room
- The doors to the waiting room remain open when it is open
- There is seating with backrests and armrests on both sides
- The waiting area cannot be heated or cooled
- There is a Help Point close to the waiting room
- There is seating within view of the Customer Information Screen but not of trains in the waiting room
Multi Faith Facility
- There is no Help Point close to the waiting room
- There is no seating in the waiting room
Unavailable
Monday – Friday: 06:15 – 19:45
Saturday: 08:00 – 18:00
Sunday: 10:00 – 18:00
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
First Class Lounge (Avanti Only Ticket Holders Only)
- The First Class lounge is capable of being heated only
- There is seating with a view of customer information screens but not trains in the First Class lounge
- There is only bench seating
- There is no Help Point close to the First Class lounge
There is no quiet room at this station
There is a multi-faith room at this station
-
The platforms are below the level of the main entrance of the station
-
There are tactile warnings on all platforms
Platform facilities
There is/are 13 platform(s) at this station
The platforms are below the level of the main entrance of the station
There are tactile warnings on all platforms
Platform 1
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 2
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 3
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 4
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 4C
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 5
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 6
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 7
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 8
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 9
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 10
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 11
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 12
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Help and support
- DepartureScreens
- Announcements
- ArrivalScreens
- Yes – from help point
- Yes – from information point
- Yes – from ticket office
Yes
Help Points are available inside and outside this station
Induction loops are at designated listening areas
Available at Customer Reception and station floorwalkers
Yes
Announcements are made both visually and audibly
Yes
There are information points
There is accessible printed information available
Monday – Sunday: 07:30 – 23:59
Journey Care assistance is available prior to travel via the relevant Train Operator:
- – 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 – 20:00
- – 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 – 20:00
- / - 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 – 22:00
- – 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 – 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the 51爆料 reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
British Transport Police
The station is located by reception inside the entrance off Hill Street.
For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999.
Shop, Eat & Explore
Train operators at this station
Train operators sell tickets and provide the train services.
Train operators at our station are:
- 鈥� intercity trains between London, the Midlands, north-west England, north Wales, and Scotland.
- 鈥� long distance services across the whole country from cities in Scotland all the way to the south and Cornish coasts.
- 鈥� trains between London, the Midlands and north-west England.
- 鈥� trains between the Midlands, Shropshire and the central Welsh coast.
- 鈥� trains to the vast majority of destinations within the West Midlands.